- How to Negotiate Your Cable TV Bill |
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Your Privacy is Important to Us. Close Save. Check for Service in Your Location. Enter Your Address. Check Loading. Here are four secrets to negotiating your cable bill. Like a good spouse, your cable TV company wants to know when you're upset.
And like any spouse, your provider will not respond well to yelling irrational demands. Always start off negotiations with a level head and kind words. Talk about how you can no longer afford your current plan, never mind the rate hikes. Customer service representatives are people too, and they are more likely to sympathize with someone who is kind than someone who is angry. Talking to customer service isn't always the best idea when you want to get a lower rate.
Sure, you can start off there and try to work on a lower rate, but customer service representative can't always cut deals. Don't be afraid to ask to speak with a customer retention specialist when negotiating your cable bill. A customer retention specialist's job is to keep you happy with your current company. They have the ability to cut deals and lower rates more than a customer service representative can. Simply knowing the introductory rates that other companies are offering is a great bargaining tool to talk down your cable bill.
If you get a quote from competing companies, that means even more leverage for negotiating your cable bill. If you're overly ambitious, you'll have a few quotes ready when you make the call. That shows the representative that you are serious about switching to a new provider if they can't meet your needs.
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